DataMotion Support

DataMotion support is initiated through this page. Please choose from the following options:

  • Need to reset your SecureMail password? See instructions below.
  • Visit the DataMotion Support Knowledge Base where do it yourself fixes can be found – ‘how to’s’, installation guides, FAQs, and more.
  • If your question was not answered on the Support Wiki, and you are not a registered user of our support issue tracking system, please initiate a Support Ticket Request
  • If you are a registered user of our support issue tracking system please log in to the Customer Support Portal to initiate a support ticket (request). If you would like to register for our issue tracking system, you will also be able to do so on the link above.
  • For questions about purchasing, upgrades, order status, or other general matters, please contact Sales.

You can also contact DataMotion technical support by calling or emailing us.

  1. Call +1 973-455-1245 ext. 2 or call toll-free at +1 800-672-7233 ext. 2.
  2.  If you would like contact Support via email please send all inquiries to

Our standard support hours are Monday-Friday 9am-5pm Eastern time with the exception of US Federal Holidays. Any support request placed after hours will be answered on the next available business day.


SecureMail Password Reset Instructions

​Forgotten or unknown passwords for a DataMotion SecureMail account can be reset at login page or by clicking here. This will generate an email containing a link to select a new password and to access your account. Once a password is reset, you may log into the portal using either a computer or a mobile device.

If you are having issues with resetting a password using a mobile device, please reset your password using a browser on a desktop/laptop using the above links.

NOTE: If you do not see a password reset email in your Inbox, please check your Junk/Spam folder and add to the list of your safe/allowed addresses.

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