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    DataMotion

    Support

    Need Some Assistance?

    Our Support Team is always ready to help. But, before submitting a support request, take a few minutes to read some of our most frequent inquiries below. Don’t worry, we won’t go anywhere while you do. After reading these inquiries, if you’re still unable to find the answer you need, submit a support request by filling out the form on this page. The DataMotion Support Team will be in touch as soon as possible.

    What is my password? / How do I reset it?

    Unknown or forgotten passwords for a DataMotion account can be reset at https://ssl.datamotion.com login page or by clicking here. This will generate an email containing a link to select a new password.

    I am unable to open the link in the notification.

    If you have received a secure email message delivery notification but are unable to access the link, or if you are unable to access the SecureMail portal directly at https://ssl.datamotion.com, it is usually due to your company’s security policy or firewall settings.

    Make sure you are using the latest version of Internet Explorer, Google Chrome, or Mozilla Firefox browsers.

    If you are connected through a proxy or a VPN, disconnect or attempt to access the portal from another network, where access is not restricted.

    If possible, check with your IT department directly to request adding https://ssl.datamotion.com to the list of safe/allowed websites within your company’s network.

    Why am I receiving a secure message?

    If you have received a secure email from a DataMotion customer and have questions about the content of the message, such as test results, application status, access to their specific portal, records, invoices or regarding adding/changing message recipients, please contact the original sender directly.

    I am unable to see my message when I log in.

    If you have received a secure email message delivery notification but are unable to see the message in your Inbox when you log into the DataMotion secure mailbox portal, check the ‘Message Details’ section of the delivery notification for the message expiration date.

    If the message has expired, you will need to contact the original sender to request having it resent. Also, make sure you are logging in using the email address listed in the ‘To’ field.

    My message has expired or has been deleted. Can you resend it?

    If you need to have a secure email resent to you for any reason, please contact the original sender directly.

    Click or drag a file to this area to upload.

    Looking for some more frequently asked questions? Visit our FAQ page or head on over to our knowledge base.

    Learn More

    View our support plans to learn more now!

    Interested in learning about our advanced support plans or professional services?

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    MENUMENU
    • Tour Services
          • Pre-built BUNDLES
            PersonalFree AccountPro Start Free Trial Team Start Free Trial EnterpriseContact Sales
          • Industry Solutions
            Financial Services Simplify secure client interactions Healthcare Securely exchange clinical data Public Sector Reach digital transformation goals
          • Strategic Solutions
            Secure Message Center Modernize your customer interaction Direct Community Portal Direct Messaging for broader care coordination
          • Developer API
            API for Secure Message Center Integrate secure exchange in portals, apps & workflows API for Direct Secure Messaging Integrate Direct Messaging for healthcare solution API for Secure Message Delivery NEW! Integrate one-way secure messaging to your app or portal
          • I need
            Secure Exchange Pre-built and API solutions Document Delivery Secure and easy file exchange Integrations Flexible integrations for secure solutions
    • Solutions
          • Financial Services Simplify secure client interaction Healthcare Securely exchange clinical data Public Sector Reach digital transformation goals Mobile App On-the-go secure file sharing
    • Resources
          • Support
            Browse technical support options
          • Content Library
            Case studies, videos & more
          • FAQ
            Answers to common questions
          • API Documentation
            Detailed information on our APIs
          • Developer Libraries
            In-depth guides for easy integration
          • Blog
            The latest news on secure exchange
    • Pricing
    • Company
          • About Us
            Secure data delivery is in our DNA
          • Board of Directors
            Meet our Board of Directors
          • Careers
            Apply now to join our team
          • Contact us
            We’re here to help
    • Start free trial

      Enterprise

      Contact Us

      Number of users 

      50+

      Secure storage /user

      10 GB

      Message retention  

      Up to 7 Years

      Free trial  

      Contact Us

      Secure mailbox
      Secure contact me
      Mobile app

      Single Sign On  

      Clickless TLS
      Integrated Outlook button
      API access
      Content filter
      Secure contact us
      Secure HTML forms
      Enterprise SSO integration
      Large document

      2GB

      Archiving integration
      Managed File Transfer
      SFTP support
      Self-service portal
      Administrator access
      Co-branded web portal

      Contact Sales 



      Team

      $9/user

      Number of users 

      2-49

      Secure storage /user

      10 GB

      Message retention  

      1 Year

      Free trial  

      Secure mailbox
      Secure contact me
      Mobile app

      Single Sign On  

      Clickless TLS
      Integrated Outlook button
      API access
      Content filter
      Secure contact us
      Secure HTML forms
      Enterprise SSO integration
      Large document

      100MB

      Archiving integration
      Managed File Transfer
      SFTP support
      Self-service portal
      Administrator access
      Co-branded web portal

      Sign Up Now


      Pro

      $5/user

      Number of users 

      1

      Secure storage /user

      2 GB

      Message retention  

      1 Year

      Free trial  

      Secure mailbox
      Secure contact me
      Mobile app

      Single Sign On  

      Clickless TLS
      Integrated Outlook button
      API access
      Content filter
      Secure contact us
      Secure HTML forms
      Enterprise SSO integration
      Large document

      50MB

      Archiving integration
      Managed File Transfer
      SFTP support
      Self-service portal
      Administrator access
      Co-branded web portal

      Sign Up Now


      Free

      Number of users 

      1

      Secure storage /user

       1 GB

      Message retention  

      7 Days

      Free trial  

      Secure mailbox
      Secure contact me
      Mobile app

      Single Sign On  

      Clickless TLS
      Integrated Outlook button
      API access
      Content filter
      Secure contact us
      Secure HTML forms
      Enterprise SSO integration
      Large document

      20MB 

      Archiving integration
      Managed File Transfer
      SFTP support
      Self-service portal
      Administrator access
      Co-branded web portal

      Sign Up Now