Before submitting a support request, please see below for answers to most common inquiries:
If you have received a SecureMail Message Delivery notification but unable to access the link, or if you are unable to access the SecureMail portal directly at https://ssl.datamotion.com, it is usually due to your company’s security policy or firewall settings.
Make sure you are using the latest version of Internet Explorer or Google Chrome or Mozilla Firefox browsers.
If you are connected through a proxy or a VPN, disconnect or attempt to access the portal from another network, where access is not restricted.
If possible, check with your IT department directly to request adding https://ssl.datamotion.com to the list of safe/allowed websites within your company’s network.
If you have received a secure email from a DataMotion customer and have questions about the content of the message, such as test results, application status, access to their specific portal, records, invoices or regarding adding/changing message recipients, please contact the original sender directly.
If you have received a SecureMail Message Delivery notification but unable to see the message in your Inbox when you log into the SecureMail portal, check the ‘Message Details’ section of the delivery notification for message expiration date.
If the message has expired, you will need to contact the original sender to request having it resent. Also, make sure you are logging in using the email address listed in the ‘To’ field.
If you need to have a secure email resent to you for any reason, please contact the original sender directly.