Support and Professional Services

Just like you aim to provide your customers and employees with a great experience, it's our goal to ensure that your experience with us is seamless. Should you need it, we have multiple technical support options and plans to get you help quickly and efficiently.

All the resources you need to get your questions answered

All customers have access to our Bronze Support Plan, knowledge base, developer center, and optional added professional services – allowing you to get the help you need, when you need it.

Have a question and need a quick answer?

View our most frequently asked questions

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Prioritized Support Requests

Regardless of your service level, you can expect to receive a response to your email-based support ticket within 8 business hours.

By upgrading to one of our premium support plans, you will receive prioritized support requests for all incidents submitted to the Help Desk via Phone or Email during standard business hours.*

*Standard business hours include Monday-Friday, 9:00am-5:00pm EST

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Real Time Notifications

Ever wanted to receive real-time notifications on your email operations? With our premium support plans – you can!

Upgrade your plan to gain access to your personal, customized dashboard to monitor real time status updates and warnings. You’ll have the data needed to see what’s happening and why – allowing you to stay informed on your performance and know the exact moment when something requires your attention.

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More Ways to Get in Touch

Need to contact technical support? All customers receive unlimited email-based support during standard business hours.* Those looking for additional support options can upgrade to one of our premium support plans. Once upgrading, you will have three methods to get in touch with our expert support team:

  • Unlimited email-based support
  • Advanced phone support with a live support engineer
  • Multi-party WebEx/conference support sessions (established contacts only)

*Standard business hours include Monday-Friday, 9:00am-5:00pm EST

Hear what our customers have to say about DataMotion support…

Browse our Support Plans

Compare our customizable Bronze, Silver, and Gold Support Plans to choose the one that suits your business needs.

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$0 /month

  • 100 Users
  • 8 Gig Disc Space
  • Unlimited Data Transfer
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$0 /month

  • 100 Users
  • 8 Gig Disc Space
  • Unlimited Data Transfer
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$0 /month

  • 100 Users
  • 8 Gig Disc Space
  • Unlimited Data Transfer
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Bronze

Silver

Gold

PRICE

Included

Contact Sales

Contact Sales

BASIC TROUBLESHOOTING, RESETS, ADD/REMOVE, ETC.

À LA CARTE PROFESSIONAL SERVICES

PRODUCT SERVICE CENTER ACCESS
 

EMAIL SUPPORT RESPONSE TIME

General Support (M-F, 9AM-5PM ET)

General Support (M-F, 9AM-5PM ET)
4 Hour Response Time (Std. Business Hours)

General Support (M-F, 9AM-5PM ET)
1 Hour Response Time (Std. Business Hours)

PHONE BASED LIVE SUPPORT ENGINEER (M-F, 9AM-5PM ET)

4 Hour Response Time (Std. Business Hours)

1 Hour Response Time (Std. Business Hours)

WEBEX / CONFERENCE SUPPORT SESSIONS
 

ADVANCED PRODUCT TROUBLESHOOTING

REAL-TIME NOTIFICATIONS OF BASIC SAAS OPERATIONS

UNLIMITED SAAS SUPPORT PER OPERATIONS SLA

PRIORITY ENGINEERING SUPPORT

REMOTE INSTALLATIONS (BUTTON/ADAPTER/POP3 SMTP)

ONE (1) HOUR OF PROFESSIONAL SERVICES SUPPORT PER MONTH

24/7 COVERAGE, PER 24X7 GUIDELINES & SLA

Need Additional Assistance?

Our experts are always willing to help – browse our professional services for personalized support. All professional services may be purchased individually by contacting sales.

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Solution architecture definition

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Performance profiling and optimization

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Training for system users, admins and developers

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Advanced API integration support for developers

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Custom applications and solutions development

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Custom monitoring and reporting solutions

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