An omnichannel strategy is not one size fits all – yet, most articles you find online about how using the strategy can improve customer experience focus on the topic in a retail or ecommerce setting. That’s why we sat down…

We talk a lot about how you can provide a great customer experience to your customers, but we’ve rarely stepped back to discuss what we’re doing to provide you, our customers, with the best experience possible. One of the ways…

On August 26 and 27, 2020 we are proud to be a part of Customer Contact Week (CCW) at Home. Leading up to the event, we sat down with DataMotion CEO, Bob Janacek to talk a little bit about DataMotion’s…

As we enter into our fifth month working from home during the Coronavirus Pandemic, we felt it was a good time to discuss the impact the virus has already had on some businesses and what lasting impacts it will likely…

In the previous sections of this series, we discussed what customer experience is, why it’s important, and how you can achieve it. To recap, customer experience is a lifetime journey across all touchpoints and communication channels. The push towards providing…

In last month’s blog, I talked about how companies are looking to improve their digital strategy and better engage with their consumers.  Much of this was centered around the idea of incorporating a digital strategy when it comes to how…

In the first part of this blog series we discussed what customer experience means. To recap, customer experience is a lifetime journey across all touchpoints and communication channels. If your organization can provide excellent customer experience and meet your customer’s…

We talk a lot about ensuring your customers and clients have a seamless and secure customer experience . Let’s take a step back for a minute and think about what the words “customer experience,” or CX, really mean. According to Harvard…

The following is a blog written by Peter Tippett, MD, PhD. Tippett is Chairman of the DataMotion Board of Directors and currently serves as the CEO of careMESH. The blog was originally published on LinkedIn: https://www.linkedin.com/pulse/saving-your-health-one-mask-time-peter-tippett-md-phd/ We all hear the…

Health insurers are facing great pressure to modernize the way they do business.  With the advent of COVID-19 and social distancing, the need to do business remotely requires a new set of competencies centered around improving their digital competency.  Fortunately,…

Is a great customer experience required to grow your account base, and retain accounts in financial services? As the world shifts to a ‘digital first’ orientation – financial services organizations and insurance companies are under pressure to improve the online…

The DataMotion Secure Message Center API is used to integrate secure messaging, email and document exchange into self-service portals – like online banking portals, insurance member services portals, brokerage and other wealth management portals – etc. I call it the…

As we kick off the new year, we thought it would be good to reflect not only on what we’ve been doing over the last year, but also what we are planning for the DataMotion platform over the coming year.…