DataMotion Blog

June 10, 2019

Tom Eineker

Insurance Industry Customer Experience Projects: Is secure data an important part of yours?

In almost every industry you see rapid change for customer experience (CX) as technology accelerates at a very rapid pace – yet not so much in the slower paced traditional insurance environment. When I think of the insurance industry I often think of descriptions like slower paced, traditional, conservative – all good traits when talking… Read More »

April 4, 2019

Hugh Gilenson

Case Study: Union Hospital of Cecil County – Clinical Data Exchange

Too often with Direct Secure Messaging, we think only of meeting Meaningful Use – Promoting Interoperability Program requirements – and it ends there. Not so at Union Hospital of Cecil County. Established in 1908 and located in Maryland, the award winning hospital participates with two HIEs, Delaware Health Information Network (DHIN) and Chesapeake Regional Information… Read More »

March 27, 2019

Alper Kizar

3 Signs It is Time to Replace Your Enterprise Email Encryption Solution

They say nothing lasts forever (well maybe Twinkies, but definitely not donuts), and it may be time to consider replacing your email encryption solution.Lots of things have changed in the last couple of years and what may have served you well 3 years ago may now need to be reassessed. Over time encryption technology, users,… Read More »

March 19, 2019

Christian Grunkemeyer

5 signs your self-service portal needs a Secure Message Center

You are a financial services, insurance or healthcare company Your customers are asking for it You have a self-service portal or app Your employees need it Security and privacy regulations require it You are a financial services, insurance or healthcare company Exchanging sensitive information with your customers and business partners is a core part of… Read More »

March 5, 2019

Tom Eineker

3 Things to Look for When Adding Health Insurance Member Portal Secure Messaging

Increased productivity – and a better CX (customer experience) are goals we frequently hear from our health insurance customers when they add secure messaging to their health insurance member portal. Many email encryption solutions for health insurance member portals create a separate portal with lots of extra logins and confusion -definitely not a good CX. … Read More »

January 21, 2019

Christian Grunkemeyer

In a world full of options – How can I determine which encrypted email service is the best for me?

If you work in finance, insurance or healthcare, you’re no stranger to security and privacy regulations, and resulting compliance requirements. Encrypted email is no doubt part of a sound data security policy already – it isn’t exactly a “new” technology. You may also know that users (senders and recipients) find the extra steps and ‘out… Read More »

January 16, 2019

Bud Walder

It’s 2019: 3 Recommendations for Protecting Data in Transit This Year

Just as the start of a new year is a time to make new resolutions in our personal lives, it’s also a great time to take stock of how your business operates – especially around things like protecting data in transit. Like people, companies get used to doing things in a certain way. The bigger… Read More »

December 5, 2018

Alper Kizar

How to Bring Your Customer Service Up Another Notch

Is providing great customer service a priority for your business?
 If you want to retain customers and grow your business, you know you must provide a great customer service experience both before and after a purchase. Increased competition means you must re-assess and tune your service levels to proactively support your valued customers, including making… Read More »

November 13, 2018

Monica Hutton

10 Things to Consider When Implementing a Secure Message Center

The insurance, financial service and healthcare industries work with regulated information as part of their core business process. For this reason, support services for members, account holders or patients is more complicated than other industries due to security and privacy regulations surrounding the sensitive information, be it identity, financial or health information. Support services delivered via… Read More »

November 8, 2018

DataMotion SecureMail Simplified with Single Sign-On Features

Secure Messaging Leader Eliminates Redundant Login for Email Encryption Users FLORHAM PARK, N.J., November 8, 2018– DataMotion™, a leading provider of secure data exchange services and clinical data delivery services and solutions, today announced it has enhanced the DataMotion SecureMail services portfolio and SDX (Secure Data Exchange) Platform with single sign-on (SSO) capabilities. This powerful,… Read More »

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