DataMotion Blog

December 5, 2018

Alper Kizar

How to Bring Your Customer Service Up Another Notch

Is providing great customer service a priority for your business?
 If you want to retain customers and grow your business, you know you must provide a great customer service experience both before and after a purchase. Increased competition means you must re-assess and tune your service levels to proactively support your valued customers, including making… Read More »

November 13, 2018

Monica Hutton

10 Things to Consider When Implementing a Secure Message Center

The insurance, financial service and healthcare industries work with regulated information as part of their core business process. For this reason, support services for members, account holders or patients is more complicated than other industries due to security and privacy regulations surrounding the sensitive information, be it identity, financial or health information. Support services delivered via… Read More »

November 8, 2018

DataMotion SecureMail Simplified with Single Sign-On Features

Secure Messaging Leader Eliminates Redundant Login for Email Encryption Users FLORHAM PARK, N.J., November 8, 2018– DataMotion™, a leading provider of secure data exchange services and clinical data delivery services and solutions, today announced it has enhanced the DataMotion SecureMail services portfolio and SDX (Secure Data Exchange) Platform with single sign-on (SSO) capabilities. This powerful,… Read More »

August 28, 2018

Bob Janacek

Major Email Compliance Regulations That You Need to Know

Keeping up with industry and government email compliance regulations impacting the exchange of sensitive information can be exhausting. So, we’ve put together a list of four big ones you need to know about. Payment Card Industry Data Security Standard (PCI DSS) Health Information Portability and Accountability Act / Health Information Technology for Economic and Clinical… Read More »

August 9, 2018

Christian Grunkemeyer

6 Ways Customers Want to Use Your Client Portal to Exchange Information

If part of your business is managing personal financial information, your ‘customers’ (clients or members) want to be connected to their information in your client portal, and to the people in your organization that can answer their inquiries about it. They also want assurance that the information exchanges and communications are secure (as will your… Read More »

June 28, 2018

Christian Grunkemeyer

Adding a Secure Message Center to Self-Service Portals and Apps

Self-service started long ago with things like the self-service gas pump (1947) and automated teller machine (1967) – primarily for economic reasons. Self-service often helps to reduce the cost of doing business, and when it comes to digital self-service – is available 24×7. But ever since the introduction of online banking and online brokerage services,… Read More »

June 18, 2018

Bud Walder

DataMotion Direct and SecureMail not vulnerable to PGP or S/MIME EFAIL attacks

PGP and S/MIME have been in the news recently as a vulnerability has been exposed, and an attack vector observed. This post is to confirm that neither secure messaging services that DataMotion provides are vulnerable. SecureMail does not use PGP or S/MIME, and while the Direct Secure Messaging protocol does use PGP, implemented per the… Read More »

June 14, 2018

Alper Kizar

SafeTLS and Evolution in Secure Messaging

Not too far back in time, we lived in a business world without the convenience of computers, mobile devices and email – which is still considered the most common method of communication today. The way we communicate has come a long way, and so too has the way we communicate securely. Just for fun, let’s… Read More »

June 6, 2018

Bob Janacek

Best Practice Tips for Outbound Email Security Policy

Opportunistic TLS

An outbound email security policy protects your company, your clients, your data and your staff from noncompliance nightmares. With so much at stake, you want to implement best-in-class practices when developing, defining and implementing your security policies. In this blog post we will outline the best practice steps that will keep the information you transfer internally and… Read More »

June 1, 2018

Christian Grunkemeyer

Cisco SERA Replacement: DataMotion SDX

Nothing lasts forever including software support. One day everything is running smoothly, the next day your software provider announces EOL and end of support – and no workable migration path. If that software is an integral part of a mission critical workflow – a crisis arises as the end of support date begins to look… Read More »

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