It’s 2019: 3 Recommendations for Protecting Data in Transit This Year
Just as the start of a new year is a time to make new resolutions in our personal lives, it’s also a great time to take stock of how your business operates – especially around things like protecting data in transit. Like people, companies get used to doing things in a certain way. The bigger and the faster growing the company, often the more entrenched these workflows become. So, here are three recommended workflows to examine for protecting data in transit in 2019:
1. How your customers get in touch with you.
Think customer portal, customer service center, client support – most large organizations have something in place that allows customers to contact you. Phone, fax, mail and email are all common tools used. But what if that inbound communication includes data that is sensitive or protected, such as account or social security numbers – or requires sending files or images that include sensitive data – such as an x-ray, or payroll statement. Do you require these to be mailed or faxed for regulatory reasons? Come on dude, it’s 2019 and time to give your customers/clients access to inbound secure email that is integrated with your existing customer portal workflow. Your customer portal data in transit will be protected, and, your customers will be ecstatic at being able to electronically send you this sensitive data – making for a much faster resolution to their requests.
2. Mobile apps communicating with your CRM (customer relationship management system).
Mobile app usage continues to grow throughout the world – with over 200 billion downloads worldwide expected for 2018. A growing number of business mobile apps have integrated a messaging component with a CRM that is being used, for example Salesforce – one of the most popular CRM systems in corporate use. The app itself may be secure, but as soon as it sends email messages, files, help desk tickets, or forms data between the app and the CRM, if not encrypted, you risk non-compliance of the data in motion. Protection of the data in motion often gets missed by developers who are typically so focused on the authentication and permissions aspects of security that they can overlook the security of the messaging component. This is especially prevalent in the explosion of new healthcare apps, but it applies to financial services and insurance apps as well. So, look at your mobile apps and the systems they are communicating with – and make it a priority to get this moving data secured this year.
3. How data from external parties gets in and out of your internal legacy systems.
In many large enterprise environments such as large companies or government agencies, a sizable number of external parties must communicate and exchange sensitive, proprietary or regulated data with internal legacy systems. Think partners, suppliers or government agencies. In these cases, the protection of collecting/exchanging sensitive, proprietary or regulated data can quickly become a huge challenge, expensive and cumbersome. Today’s evolved encryption for data in transit however, can easily be integrated into these kinds of existing workflows, minimizing or eliminating paper or manual based workflows, and keeping the data exchange safe and secure. If you want to know more, read this blog to see several examples from some of our state agency customers.
So there you have it – our digital transformation recommendations for protecting data in transit in 2019. In a nutshell – get it integrated with workflows you already have.