Posts Tagged :

Email Encryption

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5 Signs Your Self-Service Portal Needs a Secure Message Center 600 237 Christian Grunkemeyer

5 Signs Your Self-Service Portal Needs a Secure Message Center

5 Signs your self-service portal needs a Secure Message Center

  1. You are a financial services, insurance or healthcare company
  2. You have a self-service portal or app
  3. Your customers want to use email and share documents and secure messages electronically
  4. Your employees need to manage inquiries from a single desktop
  5. Security and privacy regulations require it

You are a financial services, insurance or healthcare company

Exchanging sensitive, regulated information with your customers is required to resolve many contact center inquiries and cases. Whether it’s answering sensitive questions, exchanging completed forms, supplying supporting documentation or exchanging a medical record – to resolve customer issues, you need to accelerate and track actionable communications supported by documents that may contain PII and or PHI. And that must be done in compliance with privacy and security regulations.

You have a self-service portal or app

You already provide customers a secure, self-service portal  or mobile application which gives them access to a wide range of information and services they can utilize to get more value from their relationship with you. That’s excellent – but when they get stuck and need to contact support – what options do you offer to secure message, email or share documents necessary for a streamlined resolution? If you limit their choice to out-of-band options (call us, fax us or send us a letter), or if you put restrictions on what they can discuss or share (“email us – but no sensitive info please”) – your CX score will suffer. A recent report by IDC indicates that companies growing at high rates are focused on digital transformation and customer experience – so this REALLY MATTERS to your top and bottom lines.

Your customers are asking for it

Customers want to engage your organization using smartphones, tablets, and laptops – online and through your secure self-service contact center or mobile application. They want to use secure messaging, email, file sharing – and they need to trust you when asking financial or health questions, and when they are sharing their private information and documents. They don’t want to use yesteryear’s technologies – fax, stamps, FedEx or in-person delivery. They would prefer not to call your support number and wait in queue on hold. They want you to make it easy to process their requests and meet their needs thru safe, digital transactions.

Your employees need it

Productive employees are happy employees. Happy employees make happier customers. Happier customers do more business. It’s a virtuous cycle. If you limit the ways your employees can communicate and resolve customer issues – less of those things happen. Customers are disappointed with communication and info exchange options, employees are often left waiting on slower delivery processes, are transcribing information, or working in multiple systems to cobble together a resolution (or get a complete customer history view). If you light up an integrated secure message channel with document sharing capabilities in their contact center desktop – it makes their job less cumbersome – so productivity, happiness and growth can thrive. The virtuous cycle of business life. The wheel of good fortune. (There may just be an Elton John / Disney song in there somewhere….)

Security and privacy regulations require it

And…. that’s the sticky wicket. HIPAA, GLBA, PCI-DSS, HITECH, DPA, GDPR – all there for the right reasons – protecting your customers sensitive information is your obligation – but it sure adds a lot of friction to digitizing your business processes.

And that’s where a Secure Message Center delivers its fundamental value. It allows you to get all the benefits of integrated messaging channels such as tracked email with file attachments, webforms, eforms, native webmail interfaces – with contact center integration. It enables – an efficient flow of inquiry and resolution that moves your business forward, all while providing the trusted security and verifiable compliance your organization needs, and your customers expect.

So what is a Secure Message Center and how easily can it drop into your current ecosystem to light up a secure messaging, email and file sharing channel in your contact center? Happily, there’s no ocean to boil. Learn more about it here, or contact us with your situation – we exist to make implementing this light work for you, and the contact center experience better for your customers.

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What is DKIM for DataMotion SecureMail? 768 303 Alex Mushkin

What is DKIM for DataMotion SecureMail?

As of November 13, 2019, DataMotion SecureMail and SecureMail Gateway support DKIM so outgoing email messages sent via SMTP are delivered to intended recipients and not rejected or quarantined by anti-spam and anti-spoofing protection measures deployed on recipients’ mail servers. SPF and DMARC are also supported, and defined below.

DKIM, or ‘DomainKeys Identified Mail’ is an internet standard email authentication method designed to combat email spoofing. It allows receiving SMTP servers to check whether an email which came from a specific domain (@xyz.com) was in fact authorized by the owner of that domain. DKIM involves signing each outgoing email message with a private key linked to the sender’s domain name. The recipient system verifies the digital signature by looking up the associated public key published in DNS. Put simply, the DKIM signer uses the private key and the DKIM verifier uses the corresponding public key.  In order for it to work, the sending SMTP servers must insert DKIM-Signature email header fields on outgoing email messages. The owner of the sending domain must also create a DKIMDNS TXT public record.

As stated in the IETF (Internet Engineering Task Force) RFC 6376:

“DomainKeys Identified Mail (DKIM) permits a person, role, or organization that owns the signing domain to claim some responsibility for a message by associating the domain with the message. This can be an author’s organization, an operational relay, or one of their agents. DKIM separates the question of the identity of the Signer of the message from the purported author of the message. Assertion of responsibility is validated through a cryptographic signature and by querying the Signer’s domain directly to retrieve the appropriate public key. Message transit from author to recipient is through relays that typically make no substantive change to the message content and thus preserve the DKIM signature.”

SPF is an email authentication method which is also supported, to combat email spoofing. It allows receiving SMTP servers to check whether an email which came from a specific domain was in fact from an IP address authorized by the owner of that domain. The owner of the domain must create an SPF DNS TXT record. The sending SMTP servers do not need to do additional work for SPF.

DMARC is an email authentication protocol (set of rules) to combat email spoofing, also supported by SecureMail. It allows receiving SMTP servers to authenticate based upon instructions published by the owner of a specific domain. The owner of the domain must create a DMARC DNS TXT record which specifies which email authentication methods (DKIM, SPF, or both) are supported for that domain. The sending SMTP servers do not need to do additional work for DMARC.

For information on enabling DKIM, SPF and /or DMARC, please visit our knowledge base, or contact support.

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3 Things to Look for When Selecting Email Encryption APIs 1024 310 Alex Mushkin

3 Things to Look for When Selecting Email Encryption APIs

If your business handles sensitive data, encrypted email software can help you manage security. With secure email technology, you can reduce the risk of data theft, accidental exposure and regulatory compliance audits. Email encryption application programming interfaces (APIs) are a great way to boost security.

APIs are a sophisticated addition to your security tools. They help elevate your encryption measures, making communications safer and security easier between your business and your customers. With the right secure email API, your organization can easily add new protective measures without reducing productivity. Let’s take a look at email encryption APIs and how to choose the right API for your needs.

Email API Security Explained

In our digital age, email communication is essential. Businesses often request their customers’ contact information and have a responsibility to keep their email addresses safe and secure. With an encrypted email API, you can create a more dynamic security strategy for your organization.

The Intersection of Email Communication and Encryption

Encryption is an excellent defense for email, protecting customer data as messages are sent out. Encrypting emails prevents anyone other than the intended recipient from reading the message. If an unintended party gains access to the email, it’ll remain concealed unless they have the private code to unjumble the message. While encryption is fairly secure on its own, combining it with APIs helps protect emails further.

API Development and Email Security

APIs play a crucial role in email security by enhancing encryption efforts. They allow encryption protocols to fit seamlessly into email systems, automate the process and ensure consistent security measures across communications. Secure API development in email encryption involves creating better protections against vulnerabilities. Implementing an API that improves email security allows you to enjoy a more streamlined encryption process while weaving security into the email infrastructure.

With APIs and email encryption working hand in hand, organizations can establish a dynamic defense against evolving cyber threats. APIs help make your encryption more adaptable, keeping your email communications secure.

Key Criteria to Consider When Choosing an Email Encryption API

The secure email API you choose depends on your security needs, email setup and support preferences. Getting an email encryption API that can meet all your needs while working with your existing technology is essential. Here are some factors you should look for when choosing your API.

1. API Depth and Breadth

Depth and breadth give you control over more aspects of how the API works with your app. Look for multiple types of APIs and ones that can operate at different levels, including:

  • Secure messaging APIs: Secure Messaging APIs are the APIs that send and retrieve data. They usually do this by leveraging a standard email address or an internal one derived from a user’s account number. Look for APIs that can handle many types of data, including encrypted emails, files and form data.
  • Administrative APIs: These APIs perform administrative tasks. Look for things like password reset, managing users and their account settings and integrating with Single Sign-On (SSO).
  • Provisioning APIs: When the use of your application takes off and grows, so must your API. Look for the ability to programmatically provision service and on-board new users.

2. Full Support from the API Provider

In addition to standard consulting and ongoing technical guidance, look for:

  • Software Development Kits (SDK): Use SDKs with multiple language support, including C#, VB.Net, Java and PHP, along with SOAP and REST protocols.
  • Technical reference guides: These guides accurately document each API function and data structure. Sloppy documentation could indicate subpar operations.
  • Demos: Invest in demos for each supported programming language. Include working sample applications with documented source code that demonstrates the implementation.

3. Pre-Production Sandbox Environment

You’ll also want to consider investing in APIs with a pre-production sandbox environment. These are full-service, contained environments that allow you to create, test and preview your application. Pre-production sandbox environments help make the transition smoother — they let you iron out the bugs before implementing your API.

Guide to Choosing the Right Email Encryption API for Your Business

Choosing the right email encryption API means analyzing your business needs. Getting an email encryption API that can deliver security and functionality is essential. API-based email security ensures your communications remain compliant and safe across the company.

The Power of API-Based Email Security

APIs are critical for boosting your email security. With API-based encryption, you can automate data protection for safer, easier messaging. Look for features like end-to-end encryption and support for encryption key management practices. A good API will also integrate with your current email infrastructure. This allows you to implement better security without disrupting workflows. Your business will enjoy secure communication with strong, integrated API and compliant encryption.

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Unpacking API Encryption in Transit

Getting the right email encryption API means understanding how API encryption works. Encryption in transit means securing your communication and preventing unauthorized access to information as it makes its way from point A to point B.

API encryption in transit will usually use industry-standard protocols like Transport Layer Security (TLS) to establish a secure communication channel. When someone sends an email, the API encrypts the message, making it unreadable to any unauthorized entities. TLS ensures your encrypted data remains confidential as it’s sent and received.

Additionally, the API might use other advanced algorithms to make the data more secure. These algorithms give your emails an extra layer of protection — if someone intercepts the encrypted data, they can’t read it without the right decryption key. A strong API ensures your messages get the security they need, protecting your businesses from cyber threats.

Addressing IT Professionals’ Concerns

As the world becomes more digital, IT professionals must work through challenges to create effective security solutions. Email encryption APIs deliver excellent security, but they can come with drawbacks. Understanding IT professionals’ challenges and how to solve them will help make your business more secure.

Tackling Common Challenges with Email Encryption APIs

All security comes with challenges — APIs need the right measures and integration to ensure they work. Let’s take a look at how you can address some of the common API challenges:

  • Integration complexity: Integration complexity problems are common when deploying email encryption APIs. IT professionals work hard to ensure seamless integration with existing email systems. Getting integration right can slow down encryption measures, creating more vulnerabilities. With APIs that seamlessly integrate, you can cut this issue.
  • Key management: Effective key management is essential for good email encryption. IT professionals often deal with issues around key generation, secure storage and regular rotation. Handling cryptographic keys manually can lead to frequent errors and security problems. Simplifying and automating key management processes is crucial for maintaining communication security.
  • Usability: Getting users to adopt email encryption practices depends on your API’s usability. If the encryption process is difficult, employees may struggle to integrate it into their workflows. IT professionals must balance security and user-friendliness for their security solutions.

How DataMotion’s Solutions Enhance Email Security

DataMotion works to streamline your API integration and use, making email security strong and simple. Our software meets the needs of IT professionals while enhancing email security through streamlined, robust and user-friendly solutions. DataMotion’s expert team uses a comprehensive approach to help your organization navigate API challenges. Some key DataMotion solutions to common issues include:

  • Streamlined integration: DataMotion addresses integration concerns by providing email encryption APIs with seamless integration capabilities. Our solutions are engineered for compatibility with diverse platforms, ensuring IT professionals can easily implement encryption measures without disrupting workflows.
  • Automated key management: DataMotion also offers automated key management, streamlining your cryptographic processes. With DataMotion handling key management, your IT professionals will have less stress, and you’ll reduce the risk of key-related security incidents.
  • Intuitive user interface: DataMotion prioritizes usability with an intuitive user interface. This ease of use means email encryption becomes more accessible for your end-users. We work to ensure your employees can quickly navigate and use our expert encryption features.

Improve Your Email Security with DataMotion

Take the next step in email security with DataMotion. DataMotion’s secure, user-friendly solutions deliver robust API-based security for many organizations. Whether you’re dealing with integration complexities, key management issues or clunky user interfaces, DataMotion has solutions tailored to boost your email security.

Reach out to our sales team for more insights into how DataMotion can help meet your email encryption needs. If you want to explore our secure options, contact us for a demo today!

Updated January 16, 2024

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Email Encryption: A Solution or a Feature? 600 237 Bob Janacek

Email Encryption: A Solution or a Feature?

Email encryption is a security measure for safeguarding the content of email messages from unauthorized access. It uses algorithms to encode the message, making it unreadable to anyone without the appropriate decryption key. Overall, email encryption ensures the privacy and security of sensitive information during transmission.

Since its inception, email encryption has served as an optional feature amid user interfaces. Now, choosing email encryption application programming interfaces (APIs) is by far the better option for businesses across industries.

How Email Encryption Works

Email encryption typically involves two main components — encryption and decryption.

When an email is sent, the sender’s email client or server encrypts the message using encryption algorithms, transforming it into ciphertext. This ciphertext is transmitted to the recipient. To decrypt the message, the recipient’s email client or server uses the decryption key to convert the cipher text back into plain text. This process ensures only authorized parties with the correct key can read the message.

There are two types of email encryption:

  • Symmetric-key encryption: In this method, the same key is used to encrypt and decrypt the message.
  • Public-key encryption: This approach uses both a public and a private key. The public key is transparent, and the private key is kept secret. The public key encrypts the message, while the private key decrypts the message.

Email encryption often involves using both methods. For example, a user’s public key is used to encrypt a randomly generated symmetric key, which is used to encrypt the message.

The Transformation of Email Encryption

In the ever-evolving landscape of digital communication, email encryption has undergone a noteworthy transformation, shifting from being a standalone product to becoming an integrated feature within email platforms. Email encryption has long been an additional service that complements most email services and UIs — think of Microsoft Exchange and Outlook as prime examples. Virtually all email encryption solutions work with the Microsoft email server and client, even after it eventually migrated to the cloud as part of Office 365.

Microsoft introduced its own email encryption solution, Office Message Encryption, as an option and integrated feature of Office 365 in 2014. This feature has been improved since its introduction, and while it still has some limitations, it’s become a go-to solution for many users like HR and legal departments. Its compatibility, effectiveness and ease of use have made it a top choice, eliminating the need for additional specialized vendors (DataMotion included).

Additionally, major email service providers like Gmail have taken steps to make email encryption more accessible. They’ve implemented encryption techniques like TLS as a default option, enhancing the security of email traffic originating from their services. This approach represents a move toward making email encryption a standard feature rather than an optional, third-party overlay.

How Has Email Encryption Been Used as a Feature?

By integrating encryption into email platforms, sensitive information is shielded from prying eyes, ensuring only intended recipients can access the content. This safeguards sensitive data, like financial information, personal details and proprietary business communications.

Email encryption’s convenience factor can’t be overstated. As a feature, it streamlines the communication process. Users can enjoy an integrated security solution, simplifying their experience. This integration also reduces human error in implementing encryption, as it becomes an automatic part of the email system.

For organizations, this feature helps meet regulatory compliance requirements, a critical consideration across industries. It fosters trust among customers and partners, as they know their communications are secure. In a world where data breaches and privacy concerns are paramount, email encryption is an essential component of modern digital communication.

As noted, most email encryption solutions are already integrated well with Outlook and Exchange, which in effect makes them a plug-in toolbar button feature of Outlook, invoked with a click.

Email Encryption, CRM, Contact Centers and Mobile Apps

In fact, where email encryption matters most — in high-volume business processes handling regulated information — Outlook, or any webmail interface for that matter, is not the best place to send and receive messages and files.

CRMs, contact centers, practice management software, electronic health record systems, and custom database applications are the applications that often house the data and track the interactions with customers, partners or patients.

Shouldn’t email encryption be a standard feature of those solutions? For situations where the customer, client or patient needs to initiate an inquiry, shouldn’t a secure email channel be a feature easily accessible to them through customer-facing interfaces and apps such as websites, portals and mobile apps?

Enter Email Encryption as a Service

Email encryption application programming interfaces are tools that facilitate the integration of encryption functionality into email systems. They work by providing a set of functions or commands that developers can use to incorporate encryption features into their applications or email platforms. These APIs streamline the process, allowing for automated encryption and decryption, enhancing security and user experience.

While email encryption vendors can extend the existing Outlook style ‘plug-in’ model of creating applets to expose their email encryption services as a ‘toolbar button’ in popular CRM UI’s (Salesforce for instance), this approach doesn’t scale well, doesn’t always accommodate the use case at hand and doesn’t integrate into customer-facing services such as self-service portals or mobile apps. In these cases, a native solution is best, using web service email encryption APIs to provide secure messaging, file and form exchange to support high-volume applications with trusted security and verifiable compliance.

This application of email encryption APIs lends itself best to health care, financial services, insurance and government applications at enterprise scale. These organizations are best positioned to migrate off standalone email encryption solutions and leverage the benefits of email encryption as a feature through the use of APIs.

Benefits of Choosing an Email Encryption API

Email encryption is a critical component of modern communication. With technology advancing every day, organizations need a way to ensure the privacy and security of sensitive information exchanged through electronic mail.

When implementing email encryption, many businesses and developers are increasingly turning to APIs to enhance their email security. Approaching encryption as a service offers several significant benefits beyond the standard ones given by basic encryption features:

  1. Customization: Email encryption APIs provide the flexibility to tailor encryption solutions to specific needs. This customization is invaluable for businesses with unique security requirements or those operating in regulated industries. API integration allows you to create encryption protocols that align with specific compliance standards, providing peace of mind for senders and recipients.
  2. Seamless integration: APIs are designed to seamlessly integrate with existing email systems, making the adoption process straightforward and minimally disruptive. This means organizations don’t have to undergo significant overhauls of their current email infrastructure to complement robust encryption. This transition is smoother, reducing the learning curve for employees and minimizing potential workflow disruptions.
  3. Automated encryption: APIs can automate the encryption and decryption process, reducing the risk of human error. Automation is particularly valuable in high-volume environments where manual encryption could be time-consuming and error-prone. Automation ensures all outgoing emails containing sensitive information are consistently protected.
  4. Enhanced user experience: Email encryption APIs provide a more user-friendly experience. Recipients don’t need to install additional software or use separate decryption tools. This enhances the overall communication experience, fostering trust and cooperation among users who expect their sensitive information to be protected effortlessly.
  5. Scalability: As businesses grow, their email encryption needs may evolve. APIs offer scalability, allowing organizations to adapt to changing requirements. This means companies can easily accommodate increased email traffic and ensure that encryption remains a robust and effective security measure.
  6. Platform-agnostic: Email encryption APIs are platform-agnostic and can work with various email providers. This provides enhanced control with specialized encryption services.

Email Encryption APIs for Mid-Market Solution Providers

Email encryption APIs can benefit organizations outside of large enterprises. Integrating this feature into platforms across industries can deliver excellent security benefits.

Digital banking platforms, digital insurance platforms, electronic health record systems, chronic care management systems and practice management systems can all benefit from a robust, secure messaging and file exchange feature. Email encryption APIs provide an accessible way to send and receive messages and files through a toolbar feature within these applications’ UI, making it a versatile solution for a wide range of mid-market solution providers.

What to Look for in an Email Encryption API

When evaluating email encryption API options, you want to ensure your chosen solution meets your organization’s security and functionality needs. Here are some essential features to look for:

  • Robust encryption algorithms: Ensure the API supports strong encryption algorithms, like AES and RSA, to provide comprehensive protection for email content.
  • Ease of integration: Look for an API that is easy to integrate with your existing email system or application. It should offer clear documentation and support for various programming languages.
  • Automated key management: Effective key management is essential. The API should provide tools for generating, storing and securely managing encryption keys. The ability to rotate keys regularly is also vital for long-term security.
  • End-to-end encryption: The API should support end-to-end encryption, ensuring email content remains encrypted from the sender to the recipient, with decryption only happening at the recipient’s end.
  • Compliance and certifications: Check if the API complies with industry regulations and standards. Look for certifications and audits that demonstrate its commitment to security and compliance.
  • User-friendly experience: A user-friendly API is crucial, especially for email encryption in customer-facing applications. Consider features like a simple user interface, support for mobile devices and user-friendly error handling.
  • Customization and scalability: You want the ability to customize encryption settings, key lengths and other security parameters. Additionally, ensure the API can handle your organization’s email volume, both current and future. It should be scalable to accommodate growth without sacrificing performance.
  • Reporting and monitoring: Look into features that provide insights into email encryption activity, like message tracking, audit logs and reporting tools, to monitor the encryption’s effectiveness.
  • Cross-platform compatibility: The API should be compatible with various email clients, platforms and operating systems to ensure seamless communication across a wide range of devices and applications.

Upgrade Your Email Security with DataMotion’s Secure Message Center API

Invest in better, scalable email security with DataMotion’s secure message center API. If you’re looking for a robust, customizable and enhanced-control solution for email encryption software, trust our expert services every time.

Our API offers state-of-the-art encryption algorithms, automated key management and a user-friendly interface that makes secure messaging a breeze for you and your customers. With our commitment to certification and compliance, you can trust that your sensitive data will remain secure, meeting regulatory requirements.

Don’t compromise on email security. Reach out to us today and experience the benefits of our trusted security solutions today!

Are our APIs right for your email encryption solution?

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Webinar: Cybersecurity Issues Plague Customer Engagement 1024 404 Team DataMotion

Webinar: Cybersecurity Issues Plague Customer Engagement

Survey reveals online communications between customers and employees hampered by security and compliance at financial services and insurance companies.

FLORHAM PARK, N.J. – October 23, 2019 – DataMotion™, a leading provider of secure data exchange solutions, today announced a webinar in conjunction with Gatepoint Research entitled “2019 Survey Results: Cybersecurity Issues Plague Customer Engagement” The webinar will be presented on Thursday October 24, 2019, at 2 pm Eastern. It will feature Doug Barth, CEO of Gatepoint Research, and Christian Grunkemeyer, Director of Sales, DataMotion. The survey revealed that improving customer experience is a priority and that the ability to exchange confidential documents and forms electronically is often limited, or forces customers back to paper, postal mail and fax. This and other key findings will be presented during the webinar.

“Customer experience improvement as a priority continues to grow across all industries, but has become particularly relevant for the financial services and insurance industries. Understanding the scope of what is needed to deliver a truly exceptional customer experience is critical to making it actually happen,” said Barth. “Now more than ever, it is vital that these organizations provide the digital communication tools necessary to give their customers what they are looking for quickly and efficiently. The research shows that customer experience improvement is top of mind for these organizations and is a top priority for 2019.”

The informative webinar will review highlights from the recently published 2019 Pulse Report on customer engagement trends including:

  • Customer engagement communications methods
  • Top customer engagement priorities for 2019
  • The “wish list” for engaging customers and recommended actions

“The study shows that while there is progress being made towards a 360-degree omnichannel, there are opportunities for organizations to be more competitive here, particularly around secure channels of communications through self-service portals,” said Grunkemeyer. “Data security and privacy concerns can make it difficult to integrate these systems to one place, such as a full-service customer portal. Organizations that can find ways to integrate these kinds of communications have an opportunity to provide a service that many competitors do not – giving them a leg up in the market”

Attendees may register for the webinar by clicking here.

For more information on DataMotion solutions for, please visit https://datamotion.com.

About DataMotion

Since 1999, DataMotion secure data exchange technology has enabled organizations of all sizes to reduce the cost and complexity of delivering electronic information to employees, customers and partners in a secure and compliant way. Ideal for highly regulated industries, the DataMotion portfolio offers easy-to-use, CX friendly, encryption solutions for email, file transfer, forms processing and customer-initiated contact. In the healthcare sector, DataMotion is an accredited HISP (health information service provider), Certificate Authority (CA) and Registration Authority (RA) of Direct Secure Messaging. The DataMotion Direct service enables efficient interoperability and sharing of a person’s data across the continuum of care and their broader lives. DataMotion is privately held and based in Florham Park, N.J. For the latest news and updates, visit https://datamotion.com, follow DataMotion on LinkedIn or Twitter® @datamotion. 

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Media Contacts:

Monica Hutton

DataMotion

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