Secure Digital Transformation Part 1 – Public Sector Examples

June 26, 2017

Christian Grunkemeyer

Secure digital transformation. That’s a term we hear a lot in the public sector these days. And it’s one of those terms that can mean a number of things. At its most fundamental level, it is changing the way we work, react, and interact.

The public sector is a unique industry with its own set of challenges and responsibilities. Because it is “public”, it must answer to its constituents and today – this means digital communication – to engage constituents on smartphones, tablets and computers using web portals, webforms, apps and text messaging.

Communication workflows often are the base-operations of the public sector agency. When these workflows get tied up or hamstrung, whether due to high costs, inefficiencies, rising constituent expectations, regulatory requirements or security concerns – some of the more common drivers – it makes it very difficult for an agency to provide its services in a cost effective, efficient manner. No wonder that you see a lot of public sector secure digital transformation occurring within communication workflows. Here are a couple of examples we’ve seen.

Superior Court Unified Case Management – In our first example, the state’s court system needed a unified case management solution that would work across the state and allow its citizens to request case files electronically & securely over the internet. Automated logging and tracking of all transactions, and the ability to securely transmit large file attachments regardless of the recipient’s limitations were all requirements for this transformed workflow. With the appropriate changes & system in place, these constituents can now go to the state’s court e-filing website and request a document(s) pertaining to a specific court case. The system transmits the document(s) digitally and securely. Not only is the transformed process much more efficient, but it is also saving the state’s citizens time and money.

Social Services Reporting System – Our second example is from a state department of children and family services – the department had a short time frame to begin collecting data on a sensitive topic, due to a change in the state’s reporting mandate. The data had to be collected securely – meeting HIPAA privacy and security requirements – from many disparate constituents. These individuals were using varying levels of technology so it also had to be an easy to use workflow, and had to integrate with the agency’s existing websites and technology.  Collecting, aggregating, analyzing, and reporting the data on paper forms was extremely inefficient and very expensive.

The agency transformed the workflow by automating and securing the forms on a special landing page on the agency’s website. When data needs to be reported, the provider comes to the website, fills out the form and submits it. They then see a landing page giving them other available resources. All they need is Internet access to submit the report. Using the analyzed, aggregated data enables the agency to more efficiently provide needed services to the areas of the state most in need, providing better care at lower cost. The secure, automated forms also meet the requirements for HIPAA security and privacy compliance while meeting state mandates to collect data within a short timeframe.

These are just a couple of examples of secure digital transformation we’ve seen in the public sector. More are listed here. We’d love to hear about your experiences and plans for transforming your agency. What does secure digital transformation mean to you?

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